ShotPro Support

Getting Started with ShotPro ID

Where can I download the ShotPro ID app?

ShotPro ID app is a free download available in the Apple App and Google Play Store.

How do I set up the ShotPro ID app?

Setting up ShotPro ID is a quick and easy. Download and open ShotPro ID app from the Apple or Google store. You’ll be prompted to enter your phone number and agree to the Terms of Service and Privacy Policy. A One Time Password (OTP) code will be sent to your phone, via text message, to verify your phone number with your account. After the OTP is verified, you’ll be asked to enter some basic information about yourself; Name, Date of Birth, and Location. Then create a username and enter a valid e-mail where all confirmations from ShotPro ID will be sent. A brief questionnaire will help determine your skill level and browse any range memberships they offer at a glance. That’s it! You’re in, welcome to ShotPro ID!

Do I have to download the app to shoot at a Network Range Partner?

No. ShotPro ID has partnered with your local Range to help streamline the check-in process. Either create an account using the Range Kiosk or through the ShotPro ID app. Once an account has been established, booking and checking into lanes becomes a quick and simple process. The app was designed for your convenience – keeping your firearm training and skills progress all in one place with the My Passport feature. Additionally, the app has a number of benefits, including access to special offers and limited-time video content…and more!

Do I need to turn on location services to use the ShotPro ID app?

We recommend turning on location services while using ShotPro ID. Doing so will help quickly identify available Network Range Partners in your area and provide a better overall user experience. However, you are not required to turn on location services to use the app.

Do I need to create an account to use the ShotPro ID app?

Yes, ShotPro ID requires an account for use. This is for the safety of those on premise at each of our Network Range Partners.

Can I reserve a lane for practice Network Range Partner ahead of time?

Absolutely! ShotPro ID offers pre-paid lane bookings at each of our Network Range Partners. ShotPro ID allows users to browse available lanes for specific time slots. Book a lane, check-in and check-out, all using ShotPro ID!

Where do I find my training history or receipts?

You can view your recent private training or class history using ShotPro ID app or by contacting customer service. To view in ShotPro ID, touch the “My Passport” button in the main navigation. From there you will see the following categories; “In Progress”, “Up Coming”, and “Completed.”

If you are looking for the transaction receipt for a private training or class, go to your “Profile section” and then select “Order History.” You will see all your recent transactions.

Can I use ShotPro ID to pay for range time, classes, and products at other gun ranges?

Yes! ShotPro ID is growing our Network Range Partners across North America. You can use it wherever you see signs that say, “ShotPro ID Partner.”

How do I set up my Range alerts and reminders?

In the ShotPro ID app, touch the “Settings” icon in the main navigation, then select “Notifications.” From here, you can enable or disable settings for email, text, and push notifications.

Account and Payments

How do I get a ShotPro ID promo code?

ShotPro Range Partners will occasionally offer promo codes in their area for promotional purposes (i.e. free range time) or in partnership with brands and instructor-led events. If there is a promo code available to you, you will get an email or in-app notification with more information. You can also follow ShotPro ID’s social media channels to learn about new promo codes.

How do I redeem a promo code?

You can enter a promo code on any checkout screen. Touch the “Add Promo Code” link that appears under the price. It’s that easy!

What is the ShotPro Pay transaction fee?

The transaction fee is what ShotPro Pay charges the user each time they pay for a product or service through the platform. This fee is on top of the Network Range Partner’s fee for the product or service listed in the cart when checking out. For example, if you pay for 1 hour of range time and the cost is $20 per hour, your total cost will be $20 plus the ShotPro Pay transaction fee. The amount of the transaction fees will vary by location.

How do I add or delete a payment method?

In the ShotPro ID app, touch the “Settings” icon in the Profile navigation section. In “Settings”, select “Manage Payment Methods”. Touch “Add New” to set up a new payment method. You have a variety of payment options to choose from, including major credit cards, Apple Pay, and Google Pay. You can drag and drop your payment methods on file to change the default. To delete a payment method, just swipe left on that account.

How do I change the phone number or email address for my account?

In the ShotPro ID app, touch the “Settings” icon in the main navigation. Then select “Account Settings.” You can update your email, phone number, and password in this section. You can also activate Face ID.

Can I get a refund for On-Range Time or Training Classes?

We are not able to cancel any sessions created or refund the fees you pay through ShotPro ID. ShotPro provides the technology to allow for on-range payments, but the funds go directly to the Network Range Partner. We don’t have the access or ability to reverse or cancel transactions or to refund the fees the Network Range Partner has collected.

If you believe you experienced a technical difficulty and would like for us to review your transactions for the possibility of a refund, please open a support ticket here in the Help Center and we will respond as soon as possible. If you’d like to reach out to your Network Range Partner to see if they are willing to accommodate your request, we encourage you to do so. We are happy to help!

How do I change my e-mail settings?

In the Profile section, locate the edit button. On the screen under your username, you can opt-out of specific e-mails. Check or uncheck the boxes you want and click on “Update” to save your settings.

How do I delete my account?

To delete your account open a support ticket in the Help Center. Please provide your phone number and additional information for identity confirmation. You will receive an email confirmation once the account deletion is complete.

Order Management

How do I change my shipping address?

In the Shipping Addresses section of your Profile section, you can add or delete shipping addresses to your account. If you would like to update your shipping address for an existing order, please contact our support team.

What if I found a better price?

ShotPro cannot guarantee the lowest market price. Therefore, we do not offer price matches or sale adjustments on products sold directly by ShotPro. We work hard to provide the best possible prices for our customers at a fair price.

However, if you purchased the product from one of our Network Range Partners, you may want to reach our directly to them to see if they are willing to accommodate your request.

What does my order status mean?

Orders showing as “Payment Complete” means payment went through successfully, the transaction was finalized and purchase accepted!

This does NOT mean the order was fulfilled, though.

You will receive multiple email updates regarding the status of your order:

Order received – Pending processing: Your order has been placed and is awaiting confirmation from our Range Network Partner or Vendor.

Delivery Schedule sent: The Range Network Partner or Vendor has updated the schedule of delivery

Items awaiting carrier pickup: Your order has been packed and needs to be picked up by the courier in order to get to you! Live tracking is not available until the carrier has scanned your package and received it into their system.

Items awaiting customer pickup: Your order has been packed and needs to be picked at the Range Network Partner from which you made the purchase. Please double check your receipt for locations and open times. You may also want to contact them by phone to let them know you the date and time you are coming to pick it up. Orders left unclaimed are returned to inventory with no refund.

Items Shipped: Your item has shipped! This will include the tracking number for the particular item/package. Tracking is also updated on your Orders page.

How will the purchase appear on my bank statement?

Your purchase transaction will appear generically as ‘ShotPro Holdings’ for your purchase amount. There will be no product descriptions or association with a specific Network Range Partner.

Can I cancel my order?

ShotPro works with industry-leading vendors and our Network Range Partners daily to ensure production and delivery of orders as quickly as possible. This process starts from the moment you place an order, which makes it impossible to cancel or modify an order. While we know this might not be the answer you are looking for, it is one of the key reasons we’re able to provide great products at steeply discounted prices. It is also why each product listing has its own return policy, to make sure you are aware of any return policy prior to making your purchase.

Can I return my item?

ShotPro ID has return policies specific to the type of product listing. If you unsure about an item because of sizing or whether or not you will “ever use it”, please check the policy prior to making your purchase.

These policies are available on every product description and include:

Return for refund: Items marked “Return for refund” will usually also include a time frame in which we can offer a full refund of the product price. If you purchase an item with this policy and would like to return it within the time frame, please contact our customer success team and request a return merchandise authorization (RMA).

Return for store credit: Items marked “Return for store credit” will include a time frame in which we can offer store credit equivalent to the product price. Store credits applied for this reason will expire three years from the date the item is returned. If you purchase an item with this policy and would like to return it within the time frame, please contact our customer success team and request a return merchandise authorization (RMA).

Final Sale: Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts.

Clearance item: Items marked “Clearance” cannot be returned. These items are offered at extreme discounts and we are not able to accept returns.

If you have purchased an item that can be returned as described above, we require the following:

Approval from our customer support team and RMA number

The item must be in the original packaging and sealed

Please note the cost of shipping for the items will be deducted from any refund. There may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion. Items sent to the warehouse without an authorized RMA will be discarded and a return will not be processed.

ShotPro ID will apply a 15% restocking fee to any returns made in an exception of our policies.

How do I return my item?

If you picked your item up from one of our Network Range Partners, you will return it to that specific location. Items may only be returned to the location they originally purchased the product.

Once the Network Range Partner receives the item back, you will receive a second email confirming that your order has been refunded or replaced. Refunds, credits, or replacements will not be issued before our warehouse has received the item.